Support Dispatcher

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Job Posted on March 11, 2008

Support Dispatcher

Company	:	Thomson Elite
Company URL	:	http://www.elite.com
Contact Name	:	Jeff Schadoff
Position Type	:	Full Time
Salary	:	$27,000-$32,000
Experience	:	1-3 years
City	:	Albuquerque
State	:	NM
Country	:	USA
Zip	:	87109
Contact	:	jeff.schadoff@contractor.thomson.com
Description	:	The Thomson Corporation is a global leader in providing essential electronic workflow solutions to business and professional customers. Thomson provides value-added information, software tools and applications to more than 20 million users in the fields of law, tax, accounting, financial services, scientific research and healthcare. The Thomson Corporation's common shares are listed on the New York and Toronto stock exchanges (NYSE: TOC; TSX: TOC). PRIMARY RESPONSIBILITY(S): Functions as a contact point for the support department for customer issues or inquiries by answering and routing customer calls, voicemails, and web incidents. Needs to be able to quickly understand a customer’s needs, appropriately document a customer’s technical issue using proper grammar and spelling, and identify the appropriate support resource to address the customers issue or question. Must be able to work effectively and at a high rate of productivity in a fast-paced environment with the likelihood of frequent interruptions. Completes authorized requests to update client contact information to access Thomson Elite support services. Can educate clients on the method of accessing support services, and train them on the tools available to meet that end.
Experience	:	MINIMUM QUALIFICATIONS: Associates Degree or equivalent education and/or work experience Exceptional time management skills Strong experience in answering customer phone calls or written requests for assistance Strong typing skills with excellent spelling and grammar Proficient in MS Office Ability to demonstrate self-motivation and ownership of assigned work Excellent verbal and written communication skills with the ability to remain poised under pressure Ability to work in self-directed environment Ability to seek assistance to resolve problems when necessary Ability to provide quality service by appropriate follow through, urgency and persistence DESIRED QUALIFICATIONS: Prior experience as a user of Thomson Elite software or other exposure to Thomson Elite software Experience in the business of law or exposure to other professional services firms Experience fielding calls that are of a technical nature Our employees embrace a number of commonly shared values - collaboration, accountability, customer focus, a bias toward action and results, appreciation and respect for diversity, entrepreneurial spirit and, at all times, the highest ethical standards. These values represent the behavior each employee is expected to exhibit in their role. In our view, fostering a culture that embodies these values will lead to success and growth for our employees and our business. The Thomson Corporation is proud to be an Equal Employment Opportunity/Affirmative Action Employer.

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