| Company | : | Optimum Technology |
| Company URL | : | http://http://www.otech.com/index.asp |
| Contact Name | : | Stephanie Myers |
| Position Type | : | Full Time |
| Salary | : | Negotiable DOE |
| Experience | : | 1-3 years |
| City | : | Columbus |
| State | : | OH |
| Country | : | USA |
| Zip | : | 43235 |
| Contact | : | Stephanie.Myers@otech.com
(614) 785-1110 ext 134 | | Description | : | Job Location: Columbus, OH
Job Type: Full time
Company: Optimum Technology
Position: Customer Support Analyst
Company overview:
For over 20 years, Optimum Technology has been a trusted resource for consulting, software development and integration services that help the State of Ohio and many other government agencies and private industries improve information access, reduce costs, streamline operations and support initiatives. Our business is based on three distinct practices that have earned us a reputation for excellence across the board
Job Description:
The customer support analyst will provide first line phone and e-mail support for Customers, Sales personnel, and internal employees. They must professionally answer incoming calls and understand the customer’s needs and their environment to resolve Tier One customer issues and improve customer satisfaction and support levels. Accurate processing of calls and other customer data repositories of customer issues is necessary. Additionally, they will coordinate disbursement of Tier 2/3 issues that require escalated expertise or customer site visit and they must understand processes and make recommendations to improve overall team efficiency.
Essential Functions:
- Quickly become knowledgeable on policies, processes and procedures; as well as knowledge of products and functionalities in order to provide technical phone and e-mail support to customers and sales staff
- Drive resolution of all system performance issues until acceptable solution is identified and implemented or it is determined to escalate issue/request.
- Professionally respond to on average 15 -30 incoming issues per day. Must perform one-on-one training as needed
- Responsible for entering, processing and tracking of all cases/issues loaded into CRM Software.
- Ad-hoc projects as assigned by management.
Requirements:
For consideration, please send resume and salary requirements to Stephanie.Myers@otech.com
Optimum Technology is an Equal Opportunity Employer
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| Experience | : | • 2 years related job experience, including 1 year experience working in customer support capacity.
• Excellent oral and written communication skills imperative
• Must have a working knowledge of computers and standard software applications, preferably with CRM Software and Microsoft office.
• College Degree preferred. |
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